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If you need support on your flight rescheduling and cancellations please reach out to our team who can assist you and we can refer you to our insurance helpline, which is available to assist passengers who have questions, please contact

If you require immediate assistance, please give us a call using our international toll-free phone numbers below and we’ll be more than happy to assist you.

Our office hours are 9:00am – 5:00pm AEDT

Call 1800 637 688 (Free call Australia only) or +61 2 9252 1033 


New Zealand: 0 800 424 310 

United Kingdom: 0 808 189 2005 

US & Canada: 1 800 826 8150 

Netherlands: 0 800 023 0929